Store Pickup
Store Pickup is free for all orders, with no minimum spend required.
Store Pickup is a convenient way for you to collect your online orders. Shop online any time you wish and pick up your order at our retail store located at Peninsula Plaza:
Cathay Photo Store (Pte) Ltd
111 North Bridge Road
#01-04 to 08 / #01-11 to 14 Peninsula Plaza
Singapore 179098
Tel: +65 6337 4274 / +65 6338 0451
Operating Hours:
11am to 7pm, Mondays to Saturdays
Closed on Sundays and Public Holidays
- Is “Store Pick-Up” free for all my online orders?
Yes, the Store Pick-Up service is free for all your online purchases, and no minimum spend is required.
- If I select “Store Pick-Up” for my order, when and where can I collect it?
Once we received your order, we will have it processed within three (3) working days. You will receive a confirmation email from us thereafter, informing you that your order is ready for pick-up.
At this time, all “Store Pick-Up” orders can only be collected from our Peninsula Plaza store. The store address and operating hours are as follows:
Cathay Photo Store (Pte) Ltd
111 North Bridge Road
#01-04 to 08 / #01-11 to 14 Peninsula Plaza
Singapore 179098
Tel: +65 6337 4274 / +65 6338 0451Operating Hours:
11am to 7pm, Mondays to Saturdays
Closed on Sundays and Public HolidaysIn the event that we are giving away a Return Voucher for "Store Pick-Up" orders, please note that this voucher has to be collected in-person at the above-mentioned store address, and cannot be collected by a third-party logistics or delivery personnel.
- How does the Store Pickup service work?
Upon receiving your order, we will process your order within 3 working days (Mon – Fri, excluding Public Holidays). A confirmation email will be sent to you once your order is ready for pick-up at our Peninsula Plaza retail store.
- What time can I collect my order from the store?
You can collect your order any time during the operating hours of the store, as stated above.
- How do I collect my order at the store?
Please present your confirmation email at the cashier counter, or approach any of our retail staff for assistance. The email confirmation can be shown on your mobile phone or as a print-out. Please ensure that the name on your email matches the name on your order.
- Can someone else collect my order for me?
Yes, you can authorise someone else to pick up your order for you – simply forward your confirmation email to the authorised person so that he/she can show it as proof of purchase when they are in store.
If we are giving away a Return Voucher for "Store Pick-Up" orders, the authorised person can collect this voucher on your behalf, except for instances when he/she is a third-party logistics or delivery personnel. In such cases, you will have to arrange to collect the Voucher personally another day.
- How long will the store hold my order?
From the date of notification that your order is ready for collection, the store will hold your order for 7 days.
- What if I don’t collect my order within 7 days?
If your order is not collected within 7 days, we will refund the order total (less Stripe's administrative charges*) and will send you an email to confirm that the order has been cancelled and refunded.
*Stripe charges an administrative fee of 3.4% + S$0.50 for every successful card charge, and in cases of refunds to customers, Stripe does not return this fee. You can read about this here.