You can sign up for this program by creating an online account with us here. Your membership will be automatically activated when you make your first purchase at our retail or online store* (no minimum purchase amount is required).

If you are under the age of 18 years old, you may be required to, at our absolute discretion, get your parent/guardian to apply your behalf, or for your parent/guardian to provide a written consent for the membership.

*Purchases made on third-party eCommerce platforms are not included.

Cathay Photo Rewards Program is a free membership program that allows us to thank our customers for their loyalty and to reward them for shopping with us.

Yes, you will automatically have an online account created for you, even if you had signed up for the Rewards Program using our physical form. This online account is created using the email address that you had indicated on the form previously.

If you have never logged in to your online account before, you will need to reset your account password here via the "Forgot Your Password" method. Once you have reset your password, you can proceed to log in to your account and start earning points with your online purchases!

You can redeem your available CP$ as cash rebates on your purchase at our retail outlet*, and you will be required to present a valid photo ID for verification at the point of payment.

*At the moment, CP$ cannot be redeemed for purchases from our online store yet, but we are working on it.

If the purchase was only paid partially by vouchers, you will earn Points for the portion that was not paid by vouchers.

Unfortunately, at this time, CP$ are only redeemable for your purchases in our retail stores, and not for your online purchases.

For purchases made in our retail stores, the earned Points will be reflected in your account immediately and can be redeemed on your next purchase.

However, for online purchases, the earned Points will only be reflected in your account on the next working day and can only be redeemed thereafter.

You can redeem your CP$ for all purchases made in our retail stores, except for the following:

• Purchase of Cathay Photo vouchers;
• Pre-orders of products where full payment in advance is required;
• Payment for repair charges, and other ad hoc service charges; and
• Payment for replacement fee of lost Card.

Your Rewards membership is for life and does not expire. However, the Points that you earn will expire 1 year from the month that they were earned. For example, if you have earned fifty (50) Points in the month of April this year, these points will expire on the last day of April next year.

No. Points will only be awarded at the point of purchase. Presenting a receipt after the purchase is made in order to earn points will not be entertained.

As a member of our Rewards Program, you will:

• Earn Reward Points (“Points”) which can be redeemed as CATHAY DOLLARS (CP$) on your next purchase (subject to our Terms and Conditions) at any of our retail stores;
• Receive invitations to product previews;
• Receive invitations to exclusive member workshops and events;
• Enjoy priority queue for product pre-orders;
• Enjoy exclusive member promotions; and
• Receive updates on latest promotions, and products.

The earned Points will be converted to CP$, which can be used as full or partial cash rebates on your next purchase (subject to our Terms and Conditions) at any of our retail stores.

The earned Points will be converted to CP$, which can be used as full or partial cash rebates on your next purchase (subject to our Terms and Conditions) at any of our retail stores.

Points are earned when you make your purchase at our retail store or online store*, as follows:

• Every S$5 spent on Non-House Brands = 1 Point earned;
• Every S$5 spent on House Brands = 2 Points earned

For a list of qualifying House and Non-House Brands, please click here.

To earn points on your purchase in-store, please inform our retail personnel that you are a member by providing us with your registered mobile number or email address before making your payment. If you are making your purchase on our online store, please remember to log in to your account before checking out, to ensure that the earned points are credited to your account.

*Purchases on third-party eCommerce platforms are not included.

For returned items or refunds:
In the event that we accept a purchased item to be returned for whatever reason(s) or decide to give a refund (partially or wholly) for the purchased item, any CP$ that you have used as full or partial cash rebate to purchase the said item will be credited back to the your account and, concurrently, any Points earned arising from the said purchase will be deducted from your account. If there is insufficient Points in your account to be deducted in order to complete the transaction, you must top-up the shortfall in Points by way of cash.

For exchange:
In the event that we accept a purchased item for exchange (‘the first item’), any CP$ that you have used as full or partial cash rebate to purchase the first item will be credited back to your account and, concurrently, any Points earned arising from the said purchase will be deducted from your account. You may then use whatever balance you have in your account to pay for the new item to be exchanged (‘the second item’) PROVIDED ALWAYS that the second item must be of equal or higher value than the first item. In the event that the second item is of a higher price than the first item and there is insufficient CP$ in your account to use as full cash rebate to purchase the second item, then you must top up any shortfall in CP$ for the second item by way of cash.

Every 1 Point earned is equivalent to CP$0.01 and the conversion from Points to CP$ is automatic.

Yes, you will not be able to earn Points on the following transactions:

• Purchase of Cathay Photo vouchers, clearance items and spare parts;
• Pre-order of products where full payment in advance is required;
• Corporate purchases;
• Payment for repair charges, and other ad hoc service charges;
• Purchase of any items using CP$ and/or vouchers issued by Cathay Photo as payment mode; and
• Any other transactions which we may from time to time deem ineligible for Points accumulation.

To check on your account balance, you can log in to your account on our website. Alternatively, you can send an email to email@cathayphoto.com.sg or approach our retail staff at any outlet for assistance.

No, the membership is not transferable.

Sharing of the Cathay Photo Rewards Card* is not allowed.

*Only applicable to members who were issued a physical Rewards Card. New members who joined the Rewards Program from April 2023 onwards will no longer receive a physical card.

You can log in to your online account on our website and update your personal particulars under your profile.

Alternatively, you can send a written request to us via email (email@cathayphoto.com.sg). We will need sufficient information from you in order to determine your identity as well as the nature of your request, so as to be able to deal with your request within 7 working days.