Delivery Information
- How will my order be delivered?
Your order will be delivered by our in-house delivery team or our selected delivery service providers.
- When will my order be processed?
Your orders will be processed and packed during the operating hours of our warehouse team which is 9am to 6pm Monday – Friday (excluding Public Holidays).
- How fast will my order be delivered locally?
Your orders will usually be processed within three (3) working days.
After processing your order, we will send you an order confirmation email and deliver your order on the next working day.
There may be cases when your order will be delayed due to verification protocols. For such cases, we will inform you of the delay.
- Do you provide local delivery for my online order?
Yes, we provide delivery to all addresses in Singapore, except for PO boxes addresses and restricted areas such as military camps, airport passenger terminals and cargo complexes, PSA ports and shipyards, Jurong Island, etc.
- What is the fee for local delivery?
The standard delivery fee for local addresses is S$10, for all orders below S$200. Delivery is FREE for orders above S$200*, which will be automatically applied at checkout.
*Our free delivery service is not applicable for Savage 140" x 35 Yards Extra-Wide Seamless Background Paper. For this particular range of paper, customers are advised to arrange for their own delivery service; if you need our assistance to arrange for delivery, please note that the delivery fee applicable will be based on the quotation by our third-party delivery service provider at that point in time.
- Do you provide delivery for international orders?
For international orders, please email us at email@cathayphoto.com.sg for a quotation on the shipping fee.