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Canon Levels Up Customer Service for Traveling Photographers with the Asia Traveler Protection Program

Canon customers can now enjoy the reliability of professional Canon repair services outside their home country.

SINGAPORE, 31 December 2014 – Canon today launched the Asia Traveller Protection Program (ATPP), a service reinforcing Canon’s commitment to customer service. This value-added initiative provides customers access to professional Canon repair services for their cameras and lenses across 12 markets in Asia. Canon customers can travel easy, knowing that unexpected costs of repairs on their travels covered under their prevailing warranty will be reimbursed back in their home country. The flexible and timely solution to resolve potential equipment problems promises Canon customers reliable care and greater peace of mind.

“For the travelling photographer, nothing can be more limiting than having to forgo capturing precious moments due to a damaged or malfunctioning camera. The ATPP is an opportunity for us to expand the boundaries of the Canon ecosystem and protect our customers, even while they are overseas. We want to ensure that our customers benefit from an all-rounded Canon experience, even after purchase of our product,” said Hideaki Nishimura, Senior Director and General Manager, Regional ICP Sales and Marketing, Canon Singapore.


How the ATPP works

To register for ATPP, customers need simply register for warranty online as usual via their home country’s Canon official website upon purchase of Canon products from authorised distributors or channels.

The ATPP covers EOS digital SLR camera, EOS M compact interchangeable-lens digital camera, EF lenses, and compact digital camera products.

The ATPP runs across 12 markets - China, Hong Kong, South Korea, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam1.

Should the need for repair arise during the customers’ travel to any of the 12 countries, they can simply visit the local authorised Canon Service Centre for the required repair and retain all necessary proof of services and receipts. Products should still be under warranty issued by a Canon authorised distributor2 when presented for repair under the programme. Upon return, by producing proof of warranty and repair at the designated home country Canon Service Centre, reimbursement for costs of repairs covered under their prevailing warranty can be processed.

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About Canon Singapore Pte. Ltd.

Canon is a global leader in photographic and digital imaging solutions. Canon Singapore Pte. Ltd. is the headquarters for South & Southeast Asia driving sales, marketing and service strategies. Besides handling the domestic market, the company leads 18 other countries including subsidiaries in India, Malaysia, Thailand and Vietnam.

The parent company Canon Inc has a global network of close to 300 companies and employs close to 200,000 people worldwide. It is dedicated to the advancement in technology and innovation and commits about 10% of its total revenue each year to R&D. Canon is consistently one of the top few companies to earn the most number of patents over the last 20 years. As a Fortune Global 500 company, Canon is guided by its kyosei philosophy that focuses on living and working together for the common good.

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1 ATTP privileges are not applicable for products purchased in Vietnam; standard product warranty applies only within the country. However, products purchased in other participating countries are eligible under ATPP for reimbursement of repair services in Vietnam.

2 Warranty period is dependant on market.


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